Frequently Asked Questions - MarkUpShot

Getting Started

Q: Is MarkUpShot free to use?

A: Yes, MarkUpShot is completely free with all core features available at no cost.

Q: Which browsers support MarkUpShot?

A: Currently supporting Chrome and Edge.

Q: How do I install MarkUpShot?

A: Visit your browser's extension store, search for "MarkUpShot," and click "Add to Browser."

Capture & Import

Q: Can I capture screenshots of any website?

A: Yes, but please respect copyright and website terms of service when capturing content.

Q: What image formats can I import?

A: MarkUpShot supports importing JPG and PNG files from your computer.

Q: How large can my screenshots be?

A: Full-page screenshots can capture very long pages. The extension handles most webpage sizes efficiently.

Q: Can I capture content from private or password-protected sites?

A: Yes, MarkUpShot works on any site you can view, but ensure you have permission to capture and share sensitive content.

Editing & Annotations

Q: How many annotation tools are available?

A: Currently includes arrows, rectangles, circles, text, and a delete tool, with more planned in future updates.

Q: Can I change colors and styles?

A: Yes, use the color picker and stroke width controls to customize your annotations.

Q: How does the undo system work?

A: Undo works step-by-step, allowing you to reverse both annotation changes and transformations like crop/resize.

Q: Can I edit the same image multiple times?

A: Absolutely! Save images to the gallery and re-open them for additional editing anytime.

Privacy & Data

Q: Where are my screenshots stored?

A: All images are stored locally in your browser. Nothing is uploaded to external servers.

Q: Can you access my screenshots?

A: No, we cannot access any of your images. All processing happens locally on your device.

Q: What happens if I clear my browser data?

A: Clearing browser storage will remove saved gallery images. Export important screenshots to your computer for permanent storage.

Export & Sharing

Q: What file formats can I export?

A: Export as PNG (with transparency support) or JPG (smaller file size).

Q: Can I copy images directly to other applications?

A: Yes, use "Copy to Clipboard" to paste images into documents, emails, chat applications, and more.

Q: How do I organize my screenshots?

A: Use the built-in gallery to view thumbnails and manage saved images within the extension.

Troubleshooting

Q: The full-page capture seems incomplete. Why?

A: Some websites use complex loading or infinite scroll. Try waiting for full page load or use Select Area for specific sections.

Q: My annotations appear blurry. How can I fix this?

A: Try increasing the stroke width or using bolder colors for better visibility, especially on high-resolution displays.

Q: The extension isn't capturing properly. What should I do?

A: Refresh the page and try again. Some websites with special security measures may limit screenshot functionality.

Updates & Features

Q: What new features are planned?

A: Our roadmap includes redo support, highlighter tools, numbered callouts, text styling, shape fills, and zoom functionality.

Q: How often is MarkUpShot updated?

A: We release updates regularly with new features, improvements, and bug fixes based on user feedback.

Q: Can I suggest new features?

A: Absolutely! Contact us at support@apercallc.com with your ideas and suggestions.

Support

Q: I found a bug or need help. How do I get support?

A: Contact our support team at support@apercallc.com. We typically respond within 24-48 hours.

Q: Is there video documentation available?

A: We're working on video tutorials and will announce them through extension updates and our website.

Still have questions? Don't hesitate to reach out to our support team!